Our Returns Policy


We know shopping online can be scary and we want you to feel comfortable & confident in your purchases - that’s why we’ve created a return policy that eliminates the risks.😊

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Delivery

Your choice of the fastest or the cheapest delivery!

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Returns

49 day returns policy. No questions asked!

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Tracking

Stay informed along they way with easy tracking!

Our
Promise

At 1place we want you to feel comfortable in your decision to buy online - that’s why we offer the risk free 49 day Buy & Try guarantee!

You simply buy your items, live with them (and hopefully love them). But If you’re not happy with your purchase we’ll arrange pick up and refund you your money (less the shipping).

Buy
& Try

It’s as simple as it sounds...

Once your item arrives you can unpack it, see how if fits in your home, sit on it, live with it, and love it (hopefully). If within 49 days you don't think it’s right for you, we'll arrange a courier to collect it and refund you less the shipping costs.

There’s no reason not to buy with our no risk 49 day Buy & Try guarantee!

The
Process

All you need to do is shoot us an email at hello@1place.com.au and let us know the reason for your return… And we’ll look after the rest!

Shipping
Fees

We’ll need you to cover the shipping costs to and from your place and we’ll give you a full refund of the product amount, no matter how used it is.

Credit &
Exchanges

If an exchange is what you’re after, an exchange is what you shall get! In fact, if you exchange your purchase with a new order, you'll get 10% off the total price of your new order (less delivery).… as soon your original product has been collected!

We’ll arrange for the original order to be collected and help you with your new order.

Excluded
Products

Almost all products can be returned, but sadly there’s always an exception to the rule, and as you’d expect some items cannot be returned. These include; products made to order, mattresses, clearance items, and products or sets of products over $5,000 (original price).

Haven't found what you're looking for?

To learn about Shipping and Deliveries, click here.
Visit our FAQ’s page here for more information.
Or view our Returns FAQ's below.

How do I return an order?
What does 49 day Buy & Try really mean?
Does free shipping to me mean it will be free to return it?
Can I drop off a return to you instead of having it picked up?
Do you offer exchange instead of a refund?