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FAQ's

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Find out information about shipping, products, returns, your order, your account and more.
If you can't find the answer here get in touch with us here.

How can I calculate the shipping cost?
How much does shipping cost?
Can I collect my order?
Which couriers do you use for deliveries?
Is it possible to arrange my own courier?
It says a product can’t be delivered to my location
When will my order arrive?
What happens if no one is home at the time of delivery?
How do I know if my order has been shipped?
How do I track the delivery status of my order?
What are the standard delivery hours?
Do you offer international shipping?
Do you do same day or overnight deliveries?
Do you have an express delivery service?
What is your express delivery service?
Can I choose a date & time for my delivery?
Can I add an Authority To Leave my order unattended if no one is home?
How does your returns policy work?
How do I return an order?
What does 49 day Buy & Try really mean?
Do you refund or give store credit?
Do you offer exchange instead of a refund?
Do I have to pay to return something?
Does free shipping to me mean it will be free to return it?
Can I drop off a return to you instead of having it picked up?
If I have used the product can I return it?
What payment methods do you accept?
Can I use Afterpay to pay for my order?
Can I use ZipPay to pay for my order?
Can I use Klarna to pay for my order?
Can I pay for an order via direct debit?
How do I subscribe to 1place newsletters?
How do I unsubscribe from 1place newsletters?
I have forgotten my password!
I need to update my email address
I need to update my password
I need to update my shipping and/or my billing address
How do I view my orders?
Can I update my saved payment method?
How do I leave a review for a product I have purchased?